Many of the clients who use our firm's financial services are busy, on-the-go professionals. In a recent case, a client whose file we closed last week is arranging for a new transaction as he travels between the Atlantic and the Pacific coasts. The banker responsible for his portfolio has been particularly anxious to ensure that the proceedings go smoothly and e-mailed me to alert him as soon as a package from his customer arrives. To this missive I responded today, "Well, we did get an overnight package from Mr. B. today, but it contained only items of soiled laundry. Mr. D. will be speaking to him on your behalf." My tone suggested that our banker was responsible for causing us to be pranked-or worse. Mr. B just got his lables mixed up, but who FedExes their dirty underwear home?